What happened? Describe as concrete as possible. How did you experience what happened? What did you feel? What are your needs now? What do you wish to come out of this meeting?
These are examples of core questions in a restorative process. Restorative process is a method to facilitate a dialog between parties that are in conflict or after an offence.
For both the victim and the perpetrator, the meeting can be important in order to process the incident, get on in life and sort out chaotic thoughts, feelings and unanswered questions. The perpetrator is given an opportunity to take responsibility. Victims can describe their experiences and ask questions that only the perpetrator can answer.
To be able to talk directly to the other party in a well prepared meeting in a safe environment can open for new understandings and insights, regaining safety, addressing and acknowledging harms and responsibilities. For all involved, can a restorative process be a valuable step to deal with a conflict or with the aftermaths of crime.
The aim is for the parties to elaborate together possibilities to reach an understanding and an agreement that may restore or resolve their situation as best possible.
A restorative process is based on the voluntary participation, and the parties can withdraw at any time throughout the process.
The process is prepared and facilitated in dialogue with the parties by an impartial mediator.
Both parties may bring a person to accompany them for moral support throughout the process, and to have someone to share reflections with after the meeting. All that will take part in the meeting must be agreed upon in forehand. Everyone present in the meeting must agree to keep confidentiality.
All employees and mediators have a duty of confidentiality.